Costumer Contact 1. Background Tokopedia was one of high-technology company in Indonesia with one purpose that achieve digital economic equity. established since 2009, Tokopedia transformed to be an unicorn influential not only on Indonesia but also on South East Asia. (Wikipedia) 2. Costumer Complains In running business, Tokopedia gets a lot of complaints from costumer, including the following : 1. Goods when arrived are not as expected. 2. If want to return goods it's little bit difficult. 3. Shipping cost too expensive to another island outside Java. 4. There is a goods does not reach the costumer. 5. A lot of counterfeiting items on Tokopedia. 3. How To Deal With Costumer Complaints In overcoming costumers complains, Tokopedia offer many recommendations item, discount voucher who bought item up to Rp. 250.000, their also have customer services for customers that still doesn't believe Tokopedia as a trusted online shop, Tokopedia had a testimonial column too, ...
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