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Costumer Contact

 1. Background
Tokopedia was one of high-technology company in Indonesia with one purpose that achieve digital economic equity. established since 2009, Tokopedia transformed to be an unicorn influential not only on Indonesia but also on South East Asia. (Wikipedia)

2. Costumer Complains
In running business, Tokopedia gets a lot of complaints from costumer, including the following :
1. Goods when arrived are not as expected.
2. If want to return goods it's little bit difficult.
3. Shipping cost too expensive to another island outside Java.
4. There is a goods does not reach the costumer.
5. A lot of counterfeiting items on Tokopedia.

3. How To Deal With Costumer Complaints
In overcoming costumers complains, Tokopedia offer many recommendations item, discount voucher who bought item up to Rp. 250.000, their also have customer services for customers that still doesn't believe Tokopedia as a trusted online shop, Tokopedia had a testimonial column too, fot


4. Customer Responses
With solutions from Tokopedia, their so many positive responses from customers. Customers also feel safe for shopping online on Tokopedia, to complains about shipping or goods we can contact via social media like Instagram, Facebook, Twitter, and from the In-application features.

That's from me. Feel free to like, subscribe, and comment on my blog

- Kresna Fadhil Alif Agrananda

Komentar

  1. Muariya27 Mei 2019 pukul 19.57

    Hai kres i think in complain numb 3 it is not Tokopedia's problem it is delivery services policy

    In point how to deal with customer complains
    'their also have customer contacts.....'
    You should write 'they also have ...'

    BalasHapus

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